Is installation difficult? Do I need a professional?
Installation is straightforward. Each product includes detailed step-by-step instructions and an installation video. If you're uncomfortable with electrical wiring, we recommend hiring a licensed electrician for safety. Most customers find that with basic DIY skills, they can complete the installation in under an hour.
Can I adjust the brightness and color temperature?
Yes, all our ceiling fans feature dimmable LED lights with adjustable brightness. You can choose from warm white (2700K), neutral (4000K), or cool white (6000K) lighting to match your room's ambiance. Brightness and color temperature can be controlled via the included remote or wall control.
How quiet is the fan during operation?
Our fans operate exceptionally quietly thanks to advanced DC motor technology. At the highest setting, they produce less than 35 dB - quieter than a whisper. On lower settings, they're virtually silent, making them ideal for bedrooms, nurseries, and quiet living spaces.
Does the fan come with a remote control?
Yes, every fan includes a sleek modern remote control. It allows you to adjust fan speed (multiple settings), fan direction (summer/winter mode), lighting (on/off and dimming), and set timers. The remote uses RF technology so it works through walls and doesn't require line-of-sight.
Can I control the fan and light separately?
Absolutely. The fan motor and light function are completely independent. You can turn the fan on without the light, or use the light without activating the fan. This is controlled through the remote or wall controller. The separate functions allow for maximum flexibility in all seasons and times of day.
How long does delivery take?
We ship most orders within 24 hours of payment. Delivery to continental U.S. addresses typically takes 3-5 business days. For remote areas or during peak periods, delivery may take up to 7 business days. You'll receive tracking information the moment your order ships.
What's your return policy?
We offer a generous 60-day satisfaction guarantee. If you're not completely satisfied for any reason, you can return the fan within 60 days for a full refund - no questions asked. Returns are free and we provide a prepaid return label for your convenience. The fan must be returned in original condition with all parts.
What if the fan arrives damaged or has issues?
In the rare case that your fan arrives damaged or has manufacturing issues, please contact our support team immediately. Email us at jsaiteedlz@163.com with your order number and photos/videos of the issue. We'll send replacement parts immediately or arrange a replacement unit at no cost to you. Most issues are resolved within 48 hours.
Do you offer a warranty on your products?
Yes, we offer an industry-leading 5-year warranty on all products. This warranty covers any manufacturing defects or component failures under normal use. The warranty includes both parts and labor for repair or replacement. Simply contact our support team with your proof of purchase and a description of the issue.
